Direct Support & Enquiries
We're here to help you save and grow.
Have questions about how reverse bidding works, want to onboard your neighbourhood kirana store, or need immediate help with an active order? Connect with our dedicated support team in Hyderabad.
Customer Support & Orders
For shoppers needing assistance with lists, scanner recognition, order bids, or delivery status:
Average response time: < 15 minutes during operating hours.
Kirana Partners & Onboarding
Local grocery store owners interested in joining Rubid's zero-setup bidding network:
Operating Hours & Location
Our support and verification desks operate in Indian Standard Time (IST):
Registered Office & Hyderabad Headquarters
Rubid Digital Marketplace is proud to be built and headquartered in Hyderabad, Telangana:
Rubid Digital Marketplace
Plot 42, Silicon Valley Layout, Madhapur
HITEC City, Hyderabad, Telangana — 500081, India
Landmarks: Near Raidurg Metro Station (Blue Line) & HITEC City Cyber Towers.
Active Hyderabad Service Clusters:
Statutory Grievance Redressal
In strict compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Rules, 2021:
Designated Grievance Officer, Rubid Marketplace
Within 48 hours
Within 30 days
Quick Assistance
Frequently Asked Support Questions
Instant answers to common questions about orders, bids, kirana verification, and payments.
Once you upload a handwritten parchi or post your grocery basket, verified kirana stores within your 1–2 km radius receive an instant alert. You can view incoming price quotes, store distances, delivery time estimates, and merchant ratings in real time directly inside the Rubid app.
Stores can specify line-item availability and propose exact substitutes or adjusted basket totals before you accept a bid. You can chat directly with the store owner inside the app to approve or reject any suggested substitute before completing payment.
Rubid uses an integrated escrow-style settlement mechanism. Your payment is held securely when you accept a store's winning bid and is released to the merchant only after you confirm delivery or pickup completion.
Our Hyderabad-based on-ground verification team typically completes store verification within 24 to 48 business hours. We verify the merchant's physical shop location, FSSAI / GST registration where applicable, and bank payout credentials.
If an accepted order cannot be fulfilled by the merchant or if delivered items are damaged or missing, you can report the issue within 2 hours of delivery for an immediate wallet or original-payment refund.